Customer Satisfaction
Acxiom® Corporation
believes the key to having a successful business in today’s
complicated IT world is to create and maintain great relationships.
Acxiom strives to make business processes easier for its customers
as well as its own associates. Managing customer relationships —
and the information that powers them — is paramount to Acxiom’s
success.
Great Relationships
The award-winning company is headquartered in Little Rock, Arkansas,
with operations throughout the United States and in the United Kingdom,
France, Australia and Japan. Acxiom integrates data, services and
technology to create innovative, real-time solutions that improve
customer relationships. Honored for being a great place to work,
having strong customer relationships, being highly innovative and
also considered one of the top technology companies in the US, Acxiom
is widely recognized for putting people’s needs first.
Security Was Key
When the company realized it needed a more comprehensive remote
access offering, Acxiom IT staff looked to Tarantella®
for a solution. Security was the key decision factor, given the
type of applications and services the associates access. Acxiom
also was glad to have a solution that did not require dial-up or
VPN software to be installed on associates' remote devices. Tarantella®
Enterprise 3™ software presented one of the simplest, yet most
secure, solutions for remote access available.
“Prior to using Tarantella, Acxiom associates and customers
had only two options for accessing information remotely: a VPN or
the traditional dial-up method, both of which limited flexibility
and usually required software to be loaded onto each desktop,”
said Malvin Mize, Team Leader of the Hosting and Access Team at
Acxiom Corporation. “By using Tarantella, our associates have
immediate access to all applications and information using any device
with a browser. Tarantella was the logical choice for Acxiom and
has allowed us to control network costs and reduce workstation support
fees.”
Customization Made the Difference
Acxiom has pushed the envelope on the Tarantella software for over
two years and has continuously found new uses for itself and its
customer base. Acxiom associates have been pleased with the seasoned
Tarantella support staff available to address their key concerns
and individual needs. Although the initial Tarantella implementation
started as an internal project, Acxiom quickly realized the same
application access approach could also be used by its customers
to reach hosted off-the-shelf or proprietary applications. One of
the recognized benefits of Tarantella software was the ability to
customize the product, giving the look and feel of each customer’s
own network when logging in. By placing Tarantella Linux®
or Solaris™ servers in the customer “DMZ ", the customer’s
connection becomes transparent, making local application downloads
a thing of the past. Support costs dropped as a result of being
able to leave all of the applications on the Acxiom servers and
not have to deal with the “high touch” costs of loading
software at multiple sites or on multiple PCs.
Acxiom was impressed with Tarantella’s attention to its customer
needs. Acxiom and Tarantella developed a strong business relationship
and over the years Tarantella has incorporated new feature requests
and accommodated customer specific requirements to ensure Acxiom's
ability to satisfy its customer needs.
When the company realized it needed a more
comprehensive remote access offering, Acxiom IT staff looked to
Tarantella for a solution.
Acxiom — A Company to Watch
Acxiom has received industry accolades for its dedication to customer
and associate relations as well as its technological innovations,proving
that Acxiom is a company to watch. Several recent awards include:
January 6, 2003 — Acxiom named one of Fortune magazine's "100
Best Companies to Work for in America," the fifth time the
company has received the honor.
December 11, 2002 — Acxiom, for the second consecutive year
was selected by Intelligent Enterprise magazine editors as a leader
in providing IT products and services that help organizations achieve
competitive advantage.
November 21, 2002 — Acxiom named "Best Practices"
Award Winner by Computerworld and the Storage Networking Industry
Association.
July 23, 2002 — Acxiom was named to the Fortune 40, a list
of companies that the magazine says,"can beat this market."
January 9, 2002 — Acxiom received a Workforce Optimas Award,
given annually to companies that reflect the leadership, vision
and energy in human resources management.
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The Challenge
Acxiom required a secure and cost-effective remote
access solution to allow its associates the ability to reach essential
core applications while travelling anywhere on the globe, using
any type of personal computer.
The Solution
Running Tarantella software in Solaris™ and
Linux® environments, Acxiom currently
provides more than 3,600 associates and approximately 1,600 users
in its client base with remote access to business-critical applications
and data.
The Benefits
Acxiom has witnessed lowered
support costs, enhanced access
security and reduced application deployment times within its network.
Acxiom chose to extend the internal benefits it was seeing with
Tarantella to its worldwide customer base, providing a secure and
cost-effective alternative to dial-up and VPN methods for accessing
applications and proprietary data. Acxiom now offers its customers
enhanced efficiency via the Tarantella access methodology.
Customer Testimonial
"Using Tarantella software, our associates have
increased productivity, allowing them to focus on what is most important
to Acxiom — the customer."
- Malvin Mize, Acxiom Corporation
Executive Summary
Founded in 1969, Acxiom Corporation (Nasdaq: ACXM)
is headquartered in Little Rock, Arkansas, with operations throughout
the United States and in the United Kingdom, France, Australia and
Japan. Acxiom is a world leader in customer and information management
solutions and the trusted partner of leading global companies.
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